Most things you'll run into aren't bugs — they're the app's own safety checks doing their job. This is a plain-language guide to what each one means and what to actually do about it, organized the same way you'll encounter them.
The app is really two programs talking to each other: itself, and your MT5 terminal. Most first-time issues are one of these two not being able to see the other.
Shown in the top bar. The app can't read a real account balance from your MetaTrader 5 terminal — either it isn't running, isn't logged into a broker account, or lost its connection.
The app's own trading engine (a background process, separate from the window you're looking at) isn't responding. The dashboard falls back to sample data so the screen isn't blank, but nothing real is happening.
The Expert Advisor (EA) file didn't land in the folder MT5 actually looks in.
SignalReceiver.ex5 is directly inside that Experts folder (not a subfolder).Even with MT5 connected, the app still needs its Expert Advisor attached and listening on a chart to actually place trades. "EA LINK" in the top bar covers this specifically.
MT5 has a master switch that blocks every EA at once, regardless of anything Command Center does.
Click the "Algo Trading" button in MT5's main toolbar — it should turn green. If it's grey/red, click it.
The EA is attached to more than one chart at once. It's designed to refuse new trades the moment it detects this — attaching it twice doesn't add capacity, it silently doubles every order.
In MT5, right-click every chart except one → Expert Advisors → Remove. The EA only ever needs to be on a single chart — it trades whichever pair the app tells it to, not just the one it's sitting on.
The app is sending instructions but the EA isn't acting on them — usually a broker-side order rejection.
Open MT5's "Experts" tab (bottom panel) and look for a red error line around the time this happened — it'll usually name the actual reason (e.g. market closed, invalid stops, no money).
By far the most common question — and almost always the app working correctly, not broken. It's built to skip far more often than it trades.
These are the strategy actively deciding not to trade because current conditions don't meet its own criteria. This is the strategy working, not stalling — a good setup might be minutes or hours away, and that's expected. It scans continuously and will trade the moment conditions line up.
Forex markets close for the weekend. No strategy trades what isn't moving.
The autonomy toggle is switched off — either you turned it off, or it's never been turned on.
Settings → flip the Autonomy toggle on, if you want the app trading on its own again. Anything already open keeps being managed either way.
A built-in circuit breaker: after several losses/failures in a row, the app pauses new trades for a short window rather than repeating whatever isn't working. It resumes on its own.
Nothing needed — just wait it out. If this triggers often, it's worth reviewing your risk settings rather than waiting it out repeatedly.
Your broker doesn't have enough free margin in the account to open even the smallest possible trade right now — often because an existing open position is already using most of the account. This is the broker's own math, not a setting in the app; sending the order anyway would just get rejected as [No money], so it's skipped before that happens.
This is how close your account is to your broker forcibly closing positions for you (a "stop-out") — brokers typically do this somewhere between 50–100% margin level. The app refuses new trades well above that line for safety, but a red reading means real room is getting thin.
Not an emergency by itself, but worth attention: consider adding funds, or let existing positions close naturally before expecting new ones to open.
Automated and manual trading both require an active subscription — verified live against your account, not just a key typed in once.
No valid key on file, or your subscription has lapsed.
Standard licenses work on 1 installation at a time; Pro allows up to 3. You've hit that limit.
Standard is priced for accounts up to $10,000 in equity. New trades pause once you grow past that — anything already open keeps being fully managed regardless.
Upgrade to Pro (no equity cap) at pra-futures.com/pricing.
Detailed logging and log export are Pro-plan features.
Upgrade to Pro if you want this. Otherwise, standard trade history/journaling (Settings-independent) still works normally.
A few things the app deliberately makes you look at before it'll trade real money.
On a small account, your broker's minimum possible trade size (usually 0.01 lots) can risk a much bigger slice of your equity per trade than your own risk-percent setting intends — the minimum simply can't scale down any further. This isn't a bug, it's a real mechanical limit.
Read the numbers shown, then either acknowledge to keep trading with that understanding, or leave trading paused until the account is funded further.
Manual trading is off by default and requires explicitly acknowledging the risk first, same as automated trading.
Settings → acknowledge the risk → enable the Manual Trading toggle.
Two warnings you'll likely see once, from Windows itself — not from the app, and not signs of a virus.
Windows shows this for any new installer from a publisher it doesn't yet recognize as high-volume — it's about publisher reputation, not a scan result.
Click "More info", then "Run anyway".
Some antivirus tools are aggressive toward any new, unsigned trading-related executable — a false positive, not a detection of anything real.
Check your antivirus's quarantine/history and restore the file if it was removed; add an exception for the Command Center install folder if this keeps happening.
It's always visible on your account dashboard at pra-futures.com — no need to contact support just to retrieve it.
Most in-app messages already say exactly what's wrong in plain language — if something isn't covered here, the status text itself is usually the best starting point. Otherwise, reach out through your account dashboard at pra-futures.com.